Refund Policy

Last Updated: April 2025

1. Eligibility for Refund

You are eligible for a full refund if:

• You request the refund within 7 days of purchase
• You have not violated our Terms of Service
• You provide a valid reason for the refund request
• Your account is in good standing

2. Non-Refundable Cases

Refunds will not be issued if:

• The request is made after 7 days from purchase
• The service was used to violate any laws or regulations
• The account was suspended due to Terms of Service violations
• The refund request is fraudulent or abusive

3. How to Request a Refund

To request a refund:

• Contact us via email at support@iptvfire.uk
• Include your order details and reason for refund
• Allow up to 5 business days for processing

4. Refund Processing

• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may vary (typically 3-5 business days)
• Cryptocurrency refunds are issued at the current exchange rate

5. Partial Refunds

In some cases, partial refunds may be offered:

• If technical issues prevented service usage (pro-rated)
• If the service was unavailable for extended periods
• At our discretion for exceptional circumstances

6. Subscription Cancellations

• You may cancel your subscription at any time
• Cancellation stops auto-renewal (if applicable)
• No refund for remaining time after cancellation
• Service continues until the end of the paid period

7. Contact Us

For refund requests or questions about this policy, contact us at support@iptvfire.uk